Permit Technician

The Permit Technician works as part of the Permit Center team dedicated to providing building permit intake, processing, and issuance, as well as contractor licensing. This position serves as the first point of contact for both internal and external customers in the permitting process. Strong interpersonal skills are essential as these positions must be able to quickly assess customer needs and determine the best course of action to effectively resolve questions and issues. The work of the Permit Center team impacts not only the Building Division but requires Permit Technicians to collaborate and interact with other divisions and departments within the city such as Planning, Code Compliance, Engineering, Economic Development, Finance Department, Police Department, and Public Works. 
 
The ideal candidate is detailed oriented, has strong organization skills, and enjoys assisting customers in a fast-paced environment, both on the phone and in person. This is a great opportunity for someone who is intrinsically motivated and has an interest in learning more about codes, permitting, and all things building related.  
 
The City of Littleton is a vibrant community south of Denver and is consistently voted as one of America’s Best Small Cities, and one of Colorado’s top five places to Raise a Family. Home to a charming and historic downtown, a variety of shopping venues, restaurants, parks and trails, there is a lot to offer to the wonderful people who live and work here. The City of Littleton offers outstanding benefits and perks to our employees. For more information, please see the 2023 Benefit Guide.
 
The City of Littleton believes in attracting and retaining the best talent and our strategies include hiring in at market pay and creating career development opportunities. In addition to your application, please submit a cover letter that describes why you are the best candidate for this position with the City of Littleton.
 
Starting pay at or near $25.61 per hour
 
This full-time position is non-exempt per FLSA and is eligible for overtime compensation.
 
Work Schedule:  This full-time position will work 7:30am to 4:30pm, Monday through Friday. 
 
Application Deadline: This posting will remain open until finalists are identified or the position is filled. Applicants are encouraged to apply early.

• Serves as a front-line team member for walk-in and phone customers, addressing citizen inquiries and determining the best course of action.
• Answers general building permit questions and may provide plan review comments and inspection status information for customers and refers those seeking other assistance to appropriate governmental agency or staff member.
• Electronically performs building permit intake for completeness and routes inquiries to appropriate staff members and referral agencies.
• Reviews submittal documents to ensure completeness of application and informs applicant of information required for a complete submittal application.
• Electronically adjust/calculates building permit valuations.
• Learns methods & procedures for permit approval & issuance to ensure compliance with codes, ordinances & planning.
• Assists in communications with internal departments, private citizens & company representatives regarding permit application & issuance procedures.
• Participates in meetings, conferences, or seminars,
• Serves as the first point of contact for customers to provides assistance with building permit policies and procedures.
• Screens calls and refers questions to appropriate staff or department.
• Electronically issues building permits for approved plans and certificates of occupancy for completed permits.
• Electronically processes over the counter building permits and contractor license applications.
• Electronically processes payments, refund requests, and reconcile financials
• Respond to Colorado Open Record Act requests.
• Coordinate coverage of the Permit Center with co-workers.
• Conducts research on building permit and inspection history for completion to validate TCO and CO issuance.
• May mentor others.
• Train others in area of assignment.
• Performs other duties assigned.
• May serve as an Emergency Worker.

• High school diploma or equivalent; and
• Two (2) years of administrative and customer service experience with building and/or zoning codes or other governmental permitting processes; or
• An equivalent combination of clerical, secretarial or administrative education, training or work experience that provides the knowledge, skills, and abilities required to perform the essential functions of the position.
• Must obtain ICC Permit Technician Certification within 6 months of hire.
• Must be able to pass a pre-employment criminal background check.

• Experience in a municipal government building department. 
• ICC Permit Technician Certification.

• Comprehensive knowledge of permitting policies and procedures.
• General knowledge of City of Littleton building codes.
• Ability to read, understand, and convey information to the public concerning permitting procedures and policies.
• Ability to read building plans and documents.
• Advanced skill in building permit software and word processing programs.
• Ability to effectively communicate and coordinate with others in the issuance of building permits, certificates of occupancy and similar documents.
• Requires basic skills and abilities for analyzing data and problems, identifying relationships between issues, and executing established processes and procedures.
• Ability to effectively communicate and coordinate with others in the issuance of building permits, certificates of occupancy and similar documents.
• Ability to effectively deal with difficult customers and exercise conflict resolution skills.
• Adaptability and ability to manage multiple priorities and deadlines in a fast-paced environment.
• Strong collaboration and interpersonal skills.
• Ability to work independently as well as contribute and work effectively as part of a team.
• Knowledge of engineering-related permitting processes and procedures desired.