Job Description

The Technology Specialist provides high-quality customer service to library patrons in navigating and using the full range of the library’s services, with a particular emphasis on its digital resources and its technology systems and equipment, including those housed in The Studio (the library’s makerspace). This position also serves as a technology guide for the public and for Library staff, coordinating and providing training in a variety of formats. This position is responsible for overseeing and planning the maintenance, resupplying, and eventual replacement of equipment housed in the Studio, and any related software components. Lastly, this position regularly staffs customer service points, primarily the main reference desk and the lower-level reference desk.

The City of Littleton is a vibrant community south of Denver and is consistently voted as one of America’s Best Small Cities, and one of Colorado’s top five places to Raise a Family. Home to a vibrant and historic downtown, and a variety of shopping venues, restaurants, parks and trails, there is a lot to offer to the wonderful people who live and work here. The City of Littleton offers outstanding benefits and perks to our employees. For more information, please see the 2024 Benefit Guide.

The City of Littleton believes in attracting and retaining the best talent and our strategies include hiring in at market pay and creating career development opportunities. In addition to your application, please submit a cover letter that describes why you are the best candidate for this position with the City of Littleton.

Starting pay range $26 - $28.75 per hour

This full-time position is non-exempt per FLSA and is eligible for overtime compensation.

Work Schedule: To be determined in coordination between the successful candidate and their supervisor. Some evenings and weekends will be required, in support of the Library’s schedule of public service hours.

Application Deadline: Applications will be accepted until finalists are identified or the position is filled, but preference will be given to complete applications received by May 25, 2024. Those who do not apply by this date may or may not be considered.

ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Coordinates, provides, and assists with training for patrons and staff on the use of various library technology systems and equipment, including those housed in The Studio, and with the creation of any related instructional materials.
  • Oversees maintenance of equipment in The Studio; coordinates restocking of supplies and consumables.
  • Provides general reference services and assists customers in navigating and using the library’s range of services, during scheduled shifts at customer service points.
  • Responds to reference and technology-related questions from patrons and staff by telephone, in person, chat, and through email.
  • Along with Adult Services Supervisor, may interface with the City’s IT department and with vendors on matters related to Library’s technology systems and equipment.
  • May often work in coordination with the library’s Communications Specialist on public communication and marketing efforts.
  • Performs other similar duties and related projects as assigned.

MINIMUM QUALIFICATIONS:

  • Bachelor’s degree in library science, communications, multi-media production or related field; and
  • Two (2) years of public library work experience; or
  • An equivalent combination of education, training and work experience that produces the knowledge, skill, and ability to perform the essential duties and responsibilities of the position.
  • Must be able to pass a pre-employment criminal background check.

KNOWLEDGE, SKILLS, ABILITIES:

  • Eagerness to generate and explore new ideas, learn new technologies and systems, take risks, lead and/or support changes and innovations, and solve problems creatively.
  • Strong project management skills to implement new technology services to best serve patrons and staff.
  • Ability to operate independently within broad parameters, using own professional judgment.
  • Ability to work in partnership and collaboration with colleagues in the library, in other departments of the City, and in other agencies.
  • Solid knowledge of general library principles and procedures to perform the essential duties of the position.
  • Advanced ability with the Microsoft 365 suite, including Word, Excel, PowerPoint, Publisher, Outlook, SharePoint, OneDrive, Teams, Forms, and Stream.
  • Advanced ability with photo editing, video editing, graphics editing, and desktop publishing software.
  • Ability to troubleshoot and advise on technology issues.
  • Ability to navigate computer information systems, and access and retrieve desired information.
  • Ability to assist and instruct customers and staff in the use of computer-based technologies and equipment.
  • Strong public speaking skills to make presentations in small or large groups.
  • Strong oral and written communication skills.

WORKING ENVIRONMENT & PHYSICAL ACTIVITIES:

  • Work for this position is generally performed indoors in a public building environment.  This work may include occasional exposure to dust from books and electrical hazards from computer equipment.  Some of the work is performed outdoors assisting with library programs.  This work environment includes prevailing weather conditions.
  • Requires frequent lifting and carrying of books weighing 0-50 pounds, retrieving books and other materials from bookshelves at heights ranging from one foot to seven feet; frequent pushing of wheeled book carts weighing 50-100 pounds with or without assistance.

Equal Employment Opportunity

The City of Littleton is an Equal Employment Opportunity employer and intends to provide equal employment opportunities to all employees and job applicants regardless of age, ancestry, color, disability, gender expression, genetic information, marital status, national origin, pregnancy, race, religion, sex, sexual orientation, veteran status or any other non-job related characteristic, and to hire and retain the best-qualified individuals without regard to any of these factors. This prohibition includes unlawful harassment based on a protected class.

The City of Littleton will consider reasonable accommodations throughout the recruitment process and employment. Applicants and employees can request an accommodation by contacting Human Resources at 303-795-3857 or emailing hr@littletongov.org.

 

Drug- and Alcohol-Free Workplace

The City of Littleton is committed to the health and safety of all its employees. To ensure a safe and productive work environment the city prohibits the use, sale, dispensation, manufacture, distribution or possession of alcohol, drugs, controlled substances or drug paraphernalia on any city premises or worksites. No employee shall report to work or be at work with alcohol or with any detectable amount of prohibited drugs in the employee's system. A detectable amount refers to the standards generally used in workplace drug & alcohol testing. This prohibition specifically includes marijuana, and decriminalized psychedelics whether used for medical purposes or obtained legally under state law.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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