Emergency Services Dispatcher
Want to make a difference? Work with a team of 9-1-1 professionals? The City of Littleton is one of the Denver metro area's top places to live, work, and play. Our emergency dispatchers are at the heart of public safety operations. If you are interested in a fast paced highly rewarding career, bring your passion and talents to a City of Littleton dispatcher role. We are looking for people who want to help others and give back to the community. Your unique skills are critical to the success of our organization. The Littleton Police Communication Center is staffed by professionals trained to answer incoming 9-1-1 and non-emergency calls, assess priorities of calls and dispatch the appropriate emergency responses to ensure the safety of citizens, visitors and emergency personnel.
The Emergency Services Dispatcher receives non-emergency and emergency 9-1-1 calls from the public and dispatches the appropriate emergency units. Maintains and verbally communicates resource information to police officers, and citizens. Determines and dispatches appropriate police units to respond to both emergency and routine situations. Contacts and coordinates support agency response to calls.
The City of Littleton is a vibrant community south of Denver and is consistently voted as one of America’s Best Small Cities, and one of Colorado’s top five places to Raise a Family. Home to a charming and historic downtown, a variety of shopping venues, restaurants, parks and trails, there is a lot to offer to the wonderful people who live and work here. The City of Littleton offers outstanding benefits and perks to its employees. For more information, please see the 2023 Benefit Guide.
The City of Littleton believes in attracting and retaining the best talent and our strategies include hiring in at market pay and career development opportunities. In addition to your application, please submit a cover letter that describes why you are the best candidate for this position with the City of Littleton
Starting pay at or near $29.27 per hour
Lateral starting pay at or near $30.00 per hour
This position includes a $2,000 Hiring Incentive
($500 payable on first full paycheck; $500 payable upon successful completion of training; $1,000 payable upon successful completion of 12-month probationary period).
This full-time position is non-exempt per FLSA and is eligible for overtime compensation.
Work Schedule: This is a full-time position and may be a assigned a 10-hour shift or a 12-hour shift, during the day or at night, depending on department needs.
- Applications will be reviewed by the Division Manager
- Testing (Criticall and PEP) - Self testing, proctored by Dispatch Supervisors
- Interviews - Minimum of two on panel; Dispatch supervisors and/or current Communications Training dispatchers
- Background Investigation - Qualified candidates assigned to an investigator
- Polygraph and Psychological scheduled during background investigation process
- Offer made at conclusion
The expected duration of the hiring process is 6 to 12 weeks. Applicants who enter the process but are not selected for employment are not eligible to re-apply for the same position with the City of Littleton for one year.
Applications will be accepted until a qualified pool of candidates is established, but preference will be given to complete applications received by December 20th, 2022. Those who do not apply by this date may or may not be considered.
- Essential Duties & Responsibilities
- Receives emergency and non-emergency calls daily by radio and telephone reporting or requesting emergency law enforcement assistance.
- Records information received, elevates emergency response, prioritizes simultaneous multiple calls, and dispatches or coordinates with law enforcement or fire personnel for appropriate response personnel and equipment.
- Provides requested information or assistance, takes and routes messages, or transfers callers to the appropriate individual or agency.
- Maintains and updates current information of personnel assignments, police officers, emergency medic vehicles and equipment, including location and status of service.
- Enters data into computer terminals; composes and types messages; records reports, forms, correspondence, written materials from telephone and radio voice communications, obtains approvals and signatures as required; and makes and distributes copies as required.
- Maintains and retrieves computer data files on stolen property and missing and wanted persons.
- Sends teletype information to other law enforcement agencies via CCIC/NCIC computer systems.
- Responds to media calls after major incidents and assists the PIO with disseminating information to the news media and public after the PIO has issued a statement that can be released.
- Researches, locates, and retrieves information and documents from electronic and other information sources.
- Observes and follows established city and department policies and procedures daily.
- Plans and arranges work schedule and establishes priorities to complete scheduled, assigned work within parameters assigned by the supervisor.
- Other similar duties and projects as assigned.
- Minimum Qualifications
- High school diploma or equivalent; and
- At least one (1) year of customer service experience; or
- An equivalent combination of education, training, or work experience that produces the knowledge, skill, and ability to perform the essential duties and responsibilities of the position, and
- ESDP-Requires certification of CCIC/NCIC operations within six months of issuance of operator security/number and, renewal of certification every two years.
MINIMUM QUALIFICATIONS FOR POLICE DISPATCH CANDIDATES-LATERAL HIRES:
- A minimum of two (2) years of experience at a primary PSAP; and
- Holds a current CCIC/NCIC certification or its equivalent for out of state applicants; and
- Holds a current Incident Command System (ICS) certificate.
- Knowledge, Skills, Abilities
- Expert ability to remain calm and rational in emergency situations and respond and communicate clearly, accurately, and appropriately to callers who may be incoherent, emotionally distraught, hysterical, unresponsive, or non-receptive to verbal communications.
- Expert ability to receive, record, and respond to simultaneous multiple emergency calls for assistance including the ability to correctly prioritize and communicate responses to appropriate personnel or support agencies.
- Advanced knowledge of the principles, techniques and practices of emergency services dispatching, department emergency response protocols and procedures, and the skill and ability to apply those principles and techniques to perform the essential duties/responsibilities of the position.
- Ability to read, understand, and interpret street and emergency response maps including the ability to receive and give directions using maps.
WORKING ENVIRONMENT & PHYSICAL ACTIVITIES:
- Physical activities include frequently lifting (from a sitting or bending position) objects weighing up to 10 pounds with or without assistance.
- Long periods of sitting, standing or walking may be required. Assigned work is performed indoors in an emergency communications center environment with occasional work outside; that includes exposure to multiple telephone and radio signals; tone alarms; and in-person, radio, and telephone voice communications, loud noises, and vibrations.