Emergency Services Dispatcher
Want to make a difference? Work with a team of 9-1-1 professionals? The City of Littleton is one of the Denver metro area's top places to live, work, and play. Our emergency dispatchers are at the heart of public safety operations. If you are interested in a fast paced highly rewarding career, bring your passion and talents to a City of Littleton dispatcher role. We are looking for people who want to help others and give back to the community. Your unique skills are critical to the success of our organization. Littleton Police Communication Center is staffed by professionals trained to answer incoming 9-1-1 and non-emergency calls, assess priorities of calls and dispatch the appropriate emergency responses to ensure the safety of citizens, visitors and emergency personnel.
The City of Littleton has a comprehensive benefits package including generous vacation and sick time, retirement matching and a dedicated employee clinic, to name a few! We love to go above and beyond for our people. We want to give you the tools you need to be the best person you can be and to truly make an impact in the community. Check out all the great perks we offer our cherished employees here: 2019 Benefits Guide
Entry Typical Starting Pay: $27.17
Lateral Typical Starting Pay: $28.00
- Essential Duties & Reponsibilities
- Receives emergency and non-emergency calls daily by radio and telephone reporting or requesting emergency law enforcement assistance.
- Records information received, elevates emergency response, prioritizes simultaneous multiple calls, and dispatches or coordinates with law enforcement or fire personnel for appropriate response personnel and equipment.
- Provides requested information or assistance, takes and routes messages, or transfers callers to the appropriate individual or agency.
- Maintains and updates current information of personnel assignments, police officers, emergency medic vehicles and equipment, including location and status of service.
- Enters data into computer terminals; composes and types messages; records reports, forms, correspondence, written materials from telephone and radio voice communications, obtains approvals and signatures as required; and makes and distributes copies as required.
- Researches, locates, and retrieves information and documents from electronic and other information sources.
- Observes and follows established city and department policies and procedures daily.
- Plans and arranges work schedule and establishes priorities to complete scheduled, assigned work within parameters assigned by the supervisor.
- Other similar duties and projects as assigned
EMERGENCY SERVICE DISPATCHER
- Maintains and retrieves computer data files on stolen property and missing and wanted persons.
- Sends teletype information to other law enforcement agencies via CCIC/NCIC computer systems.
- Responds to media calls after major incidents and assists the PIO with disseminating information to the news media and public after the PIO has issued a statement that can be released.
- Education, Formal Training & Experience
- Requires a high school diploma or equivalent and at least one (1) year of customer service experience; and
- ESDP-Requires certification of CCIC/NCIC operations within six months of issuance of operator security/number and, renewal of certification every two years, or
- An equivalent combination of education, formal training, or work experience that produces the knowledge, skill, and ability to perform the essential duties and responsibilities of the position.
- A minimum of 2 years' experience at a primary PSAP; and
- Holds a current CCIC/NCIC certification or its equivalent for out of state applicants; and,
- Holds a current Incident Command System (ICS) certificate.
- Knowledge, Skills, Abilities
- Expert ability to remain calm and rational in emergency situations and respond and communicate clearly, accurately, and appropriately to callers who may be incoherent, emotionally distraught, hysterical, unresponsive, or non-receptive to verbal communications.
- Expert ability to receive, record, and respond to simultaneous multiple emergency calls for assistance including the ability to correctly prioritize and communicate responses to appropriate personnel or support agencies.
- Advanced knowledge of the principles, techniques and practices of emergency services dispatching, department emergency response protocols and procedures, and the skill and ability to apply those principles and techniques to perform the essential duties/responsibilities of the position.
- Ability to read, understand, and interpret street and emergency response maps including the ability to receive and give directions using maps.
- Physical activities include frequently lifting (from a sitting or bending position) objects weighing up to 10 pounds with or without assistance.
- Long periods of sitting, standing or walking may be required. Assigned work is performed indoors in an emergency communications center environment with occasional work outside; that includes exposure to multiple telephone and radio signals; tone alarms; and in-person, radio, and telephone voice communications, loud noises, and vibrations.