Library Clerk - Part Time
The Bemis Library has an opening for a Part Time (20 hour per week) Circulation Clerk.
The Circulation Clerk provides extraordinary customer service to library patrons. They are often the first point of contact for library patrons and are responsible for creating a positive initial impression of the library, resolving questions and issues regarding patron accounts, and providing general information about the library. They are tasked with the efficient and accurate circulation of library materials, which includes the checking in and out of library materials, arranging library materials on shelving carts, and shelving library materials.
This position is for 20 hours per week and qualifies for part time benefits.
- Essential Duties & Reponsibilities
The following statements are illustrative of the essential functions of the job and do not include other nonessential or peripheral duties that may be required. The organization retains the right to modify or change the duties or essential functions of the job at any time.
- Greets patrons upon their arrival at the circulation desk;
- Checks out library materials to patrons according to established written procedures using the SIRSI integrated library system and a RFID pad. Resolves circulation issues and questions in person, by telephone, and by email. Transfers phone calls to appropriate personnel and/or department. Registers patrons for library cards by verifying patron identification and entering identification information into the SIRSI database.
- Retrieves library materials from automated sorter bins and arranges them on appropriate carts according to an established sequence for shelving.
- Collects fines for overdue, damaged and lost library materials from library patrons. Deposits checks and cash into cash register and makes change for patrons, providing receipts upon request. Updates account balance on patron account.
- Processes reserved items by removing expired reserved items from the hold shelf, generating daily hold reports, locating patrons' reserved items, and shelving reserved items on the hold shelf.
- Maintains Periodicals collection by applying various stickers and RFID tags to incoming items and removing outdated items from the browsing shelves.
- Monitors the quality of the library collection by visually inspecting materials during sorting and shelving.
- Contacts patrons by telephone and e-mail regarding returned items that are damaged or missing parts.
- Ensures areas for display of library materials are filled in an attractive manner.
- Shelves library materials.
- Visually scans shelved materials to maintain the integrity, continuity, and usefulness of the collection.
- Processes and mails billing statements once an item has achieved lost status.
- Processes reserved items by printing a report, removing reserved items from shelves, checking in the reserved items, shelving the reserved items on the hold shelves, and phoning patrons (those without email) that their reserved items are available to pick up.
- Processes books for courier to return to other libraries.
- Creates and processes "claims returned" reports and conducts searches to locate these items.
- May serve as an Emergency Worker.
SECONDARY DUTIES & RESPONSIBILITIES:
- Sells tickets and other items for Friends of the Library/Museum and other organizations when needed.
- Performs other assignments and projects as required.
- Plans and arranges workload and establishes priorities to complete scheduled assigned work within parameters and deadlines assigned by supervisor.
- Answers patrons' questions and provides the information or assistance required to satisfy customer's needs. Questions are answered face-to-face, by telephone, and by e-mail.
REPORTING RELATIONSHIPS & SUPERVISORY DUTIES:
- This Position Reports To: Circulation Supervisor
- This Position Has Supervisory Responsibility For: None; However, the Circulation Clerk may be required to train and instruct one or more library volunteers and substitute clerks.
- Education, Formal Training & Experience
- Requires high school diploma or equivalent; and
- Requires a minimum of one year of public library experience or two years' previous work experience in a customer service/public contact position; and
- Knowledgeable about the Dewey Decimal System and integrated library systems; or
- Requires equivalent combination of education, formal training and work experience that produces the knowledge, skill, and ability to perform the essential duties and responsibilities of the position.
- Knowledge, Skills, Abilities
- Solid knowledge of the principles of filing library materials according to the Dewey Decimal library filing system and the ability to apply that knowledge to perform the essential duties of the position.
- Solid knowledge of general library principles and procedures and the ability to apply those principles and procedures to perform the essential duties of the position.
- Solid knowledge and skills using an integrated library system.
- Basic knowledge of computer operation, basic skills in computer operation, and the ability to access and retrieve needed information using the computer.
- Ability to effectively and courteously communicate and interact with patrons and staff members who request information and services. Patrons may occasionally be angry, argumentative, or disagreeable.
- Ability to establish and conduct verbal communications through speaking, talking, and hearing.
- The following mental abilities are needed to perform the essential duties of this position: alertness, precision, resourcefulness, flexibility, tact, ingenuity, aesthetic sense, imagination, problem solving, spatial perception, auditory discrimination, memory, concentration, judgment, reasoning, initiative, patience, visual discrimination, and persuasiveness.
- Requires the ability to understand verbal information and instruction. Ability to exchange information with others and to develop and present recommendations.
- Reads and understands written information. Ability to compose information and instruction in written form.
- Requires the ability to translate verbal communication into effective written material, e.g., reports and other documents.
- Requires the ability to use mathematical reasoning to carry out the regulations and requirements.
- Requires the ability to utilize analytical skills and apply results.
- Ability to speak one or more foreign languages is helpful, particularly Spanish.
MATERIAL AND EQUIPMENT DIRECTLY USED:
- Personal computer with public access on-line computer catalog, telephone, voice mail, automated materials sorter, electronic laser scanner, self-check workstation, electronic cash register, book security (magnetizing, demagnetizing) system, DVD case locking system, photocopy machine, typewriter, books, magazines, pamphlets, and wheeled book cart.
WORKING ENVIRONMENT & PHYSICAL ACTIVITIES:
- Work for this position is performed indoors in a public building environment.
- Work is performed while walking, sitting, and standing.
- Requires frequent lifting and carrying of objects weighing up to 15 pounds;; frequent pushing of wheeled book carts weighing up to 100 pounds; may work with 15-pound items at or above shoulder height; kneeling, crouching, handling, fingering, gripping, talking, hearing and seeing, stooping, reaching, hearing conversations, sufficient visual acuity to perform essential duties.