Temp Pool Worker - Business Support

The City of Littleton is seeking applicants to join our Temporary Business Support Pool. Appointments may be made at the Business Support Assistant or Business Support Specialist level depending on department needs and budget availability. 
 
If you become eligible for the Temporary Pool, you may be contacted periodically to determine your availability for various Temporary Business Support assignments throughout the city. This is a great opportunity to gain valuable experience and get to know our team!

 In addition to your application, please submit a cover letter that describes why you are interested in becoming part of our Temporary Business Support Pool at the City of Littleton.
 
Starting pay range for at Business Support Assistant level $19.50 - $22.00 per hour
 
Starting pay range for at Business Support Specialist level $25.00 - $28.00 per hour
 
Schedule and hours are variable depending on department needs and candidate availability.
 
The City of Littleton is a vibrant community south of Denver and is consistently voted as one of America’s Best Small Cities, and one of Colorado’s top five places to Raise a Family. Home to a vibrant and historic downtown, and a variety of shopping venues, restaurants, parks and trails, there is a lot to offer to the wonderful people who live and work here. This position is not eligible for benefits other than sick leave. For more information, please see the 2024 Benefit Guide.

At the Business Support Assistant level, you will perform a variety of clerical and administrative duties such as the following:
 

• Provides excellent customer service, greeting visitors and staff, in person and on the phone.
• Answers questions and/or directs visitors and callers to the appropriate information.
• Opens, sorts, and distributes incoming mail; organizes and prepares outgoing mail.
• Reviews purchase orders and invoices and processes payments.
• Performs data entry into systems or Excel spreadsheets.
• Filing, scanning, organizing and archiving of documents.
• Schedules in person and online meetings/rooms using Microsoft Outlook, providing clear and concise information for attendees.
• Writes or proofreads correspondence; emails confirmations and other information.
• Observes and follows established city and department policies and procedures in the daily conduct of the job.
• Performs other similar assignments and projects as required.

• Performs a broad and diverse set of administrative tasks that support business needs. 
• Greets customers, addresses citizen inquiries and determine best course of action. 
• Coordinates or oversees department programs, projects and processes. 
• Conducts research, compiles data, and prepares documents for consideration and presentation. 
• Processes invoices, receives and processes RFP’s and contracts.  
• Administrative resource for department vendors and contractors.  
• Tracks expenditures, manages petty cash and other budget management processes and procedures. 
• Reads and analyzes incoming memos, submissions, and reports to determine their significance and plan their distribution. 
• Investigates and resolves more complex issues.  
• Prepares reports, files, legal documents or memorandum. 
• Audits and reviews files and documents before dissemination  
• Assists with the coordination of activities within and across the organization.
• Trains others in area of assignment.  
• Recognizes, initiates, and leads improvement activities.  
• Drafts, edits or recommends new policies and procedures. 
• Serves as primary resource to others for the resolution of complex administrative issues. 
• Manages departments requests for information and ensures that confidential information is disseminated to authorized persons. 
• Assists receptionists with tasks as needed. 
• May lead or supervise others.  
• Performs other similar assignments and projects as required. 
• May serve as an Emergency Worker. 

Minimum Qualifications for Business Support Assistant:

• High school diploma or equivalent; and
• One (1) year of previous administrative support experience related to the work assigned to the position; or
• An equivalent combination of education, training and work experience that produces the knowledge, skill, and ability to perform the essential duties and responsibilities of the position may be considered.

• High school diploma or equivalent; and
• Two (2) years of previous administrative support experience related to the work assigned to the position; or
• An equivalent combination of education, training and work experience that produces the knowledge, skill, and ability to perform the essential duties and responsibilities of the position may be considered.

• Bilingual skills and ability to speak, read and/or write fluently in both English and Spanish.

Knowledge, Skills, and Abilities: 
 

• Outstanding customer service skills and the ability to effectively and courteously communicate and interact with visitors, callers, and staff members who request information and services.
• Strong technical skills. This position requires strong computer and typing skills, including experience with MS Excel, MS Word, and the ability to navigate between several different software programs.
• Strong attention to detail and accuracy; ensures that details do not get missed.
• Adaptability and the ability manage multiple priorities and deadlines.
• Ability to maintain confidentiality, a professional demeanor, and exercise discretion at all times.
• Ability to recall information and communicate about programs, exhibits, and services.
• Ability to operate the following equipment as demonstrated by pre-employment testing and on-the-job performance: personal computer; telephone; security alarm.

• Knowledge of business and management principles.
• Ability to lead others effectively and gain cooperation without having formal authority over them.
• Ability to work independently, set objectives and determine how to proceed.
• Ability to act, change or challenge decisions to meet performance goals or commitments.
• Requires considerable judgment, tact, discretion, and initiative.
• Advanced skills with Microsoft applications and applications specific to area of assignment.
• Advanced skills in organization, priority setting and administrative coordination.

• The essential duties/activities for the position are performed indoors in a standard indoor office/reception area environment.
• Physical activities include the ability to lift, carry, push or pull objects weighing up to 25 pounds with or without assistance.